Return & Refund Policy

At TreasurementsCo, each custom and personalized item is made specifically for you. Because of this, all custom and personalized products are final sale and are not eligible for returns or exchanges.

Damaged, Defective, or Incorrect Orders

We want you to be happy with your order. If your item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 14 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging, if applicable

After reviewing your request, we may offer a replacement or refund, depending on the situation.

Customer-Created Errors

Please carefully review all personalization, photos, names, dates, addresses, and other information before submitting your order. TreasurementsCo are not responsible for errors provided by the customer.

If you enter incorrect information or approve a design containing an error, the item may not be eligible for a refund or replacement.

Order Changes & Cancellations

Because custom orders may begin production shortly after they are placed, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If you need to make a change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before production begins.

Refunds

If your order qualifies for a refund, the refund will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

Questions

If you have a question or concern about your order, please contact us at hello@treasurementsco.com and we’ll be happy to help.

TreasurementsCo reserves the right to evaluate each damaged, defective, or incorrect order claim individually.