Shipping Policy

Last updated: September 3, 2026

Thank you for shopping with TreasurementsCo! We create custom and personalized products made specifically for each customer. Please review our shipping policy before placing your order.

1. Order Processing

Because our products are custom-made, please allow 3–5 business days for processing and production before your order is shipped.

Processing time does not include shipping time.

During holidays, sales, or periods of high order volume, processing times may be slightly longer. If there is a significant delay with your order, we will do our best to notify you.

2. Shipping Method

TreasurementsCo primarily ships orders using USPS Ground Advantage.

USPS Ground Advantage generally provides domestic delivery within approximately 2–5 business days after the order has been shipped. Delivery times are estimates and are not guaranteed.

The estimated shipping time does not include our processing and production time.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on the destination, package weight, and selected shipping method.

From time to time, TreasurementsCo may offer promotional or free-shipping options.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation containing tracking information when available.

Please use the tracking information provided to monitor your package’s delivery status.

5. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the package is returned to TreasurementsCo, the customer may be responsible for the cost of reshipping the order.

Please contact us at hello@treasurementsco.com as soon as possible if you notice an error in your shipping information.

6. Shipping Delays

TreasurementsCo is not responsible for shipping delays caused by the carrier, severe weather, natural disasters, holidays, incorrect addresses, or other circumstances outside of our reasonable control.

If your package is delayed, please first check the tracking information and contact the shipping carrier for the most current delivery information.

7. Lost, Stolen, or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and around your delivery location.

You may also contact the shipping carrier to report the issue.

TreasurementsCo will do our best to assist with shipping issues, but we cannot guarantee refunds or replacements for packages that the carrier confirms as delivered.

8. Damaged Packages

If your order arrives damaged, please contact us at hello@treasurementsco.com within 14 days of delivery.

Please include your order number and clear photographs of the damaged product and packaging so that we can evaluate the issue and determine the appropriate resolution.

9. International Shipping

At this time, TreasurementsCo ships within the United States only.

10. Questions About Shipping

If you have questions about your order or shipping, please contact us at:

hello@treasurementsco.com

We’re happy to help!